Support
Clear paths for help, billing, and security
XFlow keeps support workflows separate so operational issues, finance questions, and security reports reach specialists instead of a generic inbox.
Customer support
Use for product guidance, account changes, workspace troubleshooting, and operator assistance.
Billing
Subscription questions, billing changes, invoice routing, and finance operations.
Invoices
Route invoice setup, procurement contact changes, and payable workflow updates through billing.
Refunds
Refund and charge-correction requests are handled through the billing queue for traceability.
Security issues should bypass the normal support queue. Start with support and request escalation through the security response workflow.